It isn't what you do it's the way that you do it!

Brilliant recognition for our electrician Carl received via email yesterday...

"Hi Claire
The Electrician that came to me was totally brilliant and couldn't have been more helpful, great interpersonal skills, didn't feel patronised at all for perhaps 'silly' questions.
There was some confusion as I wanted the connection checked - didn't want it to start a fire... not a new light fitting... anyway, all sorted, checked & ok - feel safe and confident now.
Many thanks
C"

Communication is key and its great that Carl, and in fact all our guys, work hard in going the extra mile to give all our customers the service they deserve, magic!